{"id":15803,"date":"2024-06-04T14:02:58","date_gmt":"2024-06-04T13:02:58","guid":{"rendered":"https:\/\/alexandra.heydigital.pt\/faqs\/"},"modified":"2025-01-21T11:15:20","modified_gmt":"2025-01-21T11:15:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/alexandramatias.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Online shop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I buy online without an email address?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you do not have an active email address, you can purchase the item you want through Customer Service. Just call +351 211 942 585 (Call to portuguese landline).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How to buy online?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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All items that have an \u201cAdd\u201d button can be purchased online, according to their availability.<\/p>\n\n

For help in determining the correct size of your ring, consult our \u201cSize Guide\u201d available on the ring detail page.<\/p>\n\n

After selecting the item you want, click on the \u201cAdd\u201d button to place the item in your shopping bag.<\/p>\n\n

When you are ready to finalize your order, click on the \u201cCheckout\u201d button. You can remove items from your shopping bag by clicking on \u201cDelete\u201d.<\/p>\n\n

You can also complete your purchase by phone through Alexandra Matias Jewelry\u2019s Customer Support Services by calling +351 211 942 585 (call to national fixed network).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Gifts and parts customization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I customize a part with a engraving?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Some parts allow you to perform an engraving. Check this possibility with our Customer Support Services by calling +351 211 942 585 (Call to portuguese landline).<\/p>\n\n

Note that the engraved parts cannot be returned or exchanged.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I send a gift with a personalized message?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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At the time of purchase, you must indicate that you want a gift package to be made and, if you wish, you can indicate the personalized message to be printed on a card.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Order payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I change the payment method or delivery address after confirming my online purchase?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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After confirming your purchase, you will not be able to change the payment method or delivery address.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I pay for a single purchase with two forms of payment?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Each purchase will have to be paid for using a single payment method. If you want to buy more than one item, you can separate it into different purchases and thus be able to use different forms of payment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I pay for my purchases?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The payment process is 100% secure and can be made by Visa or MasterCard, MB Way, Multibanco Reference, Apple Pay, Google Pay and PayPal<\/p> \n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I receive the invoice for my purchase?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The invoice for your purchase will be sent to your e-mail address, unless otherwise stated at the time of purchase.<\/p>\n\n

The order will be accompanied by a delivery receipt with no prices listed.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is CVV?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\u201cCard Verification Value\u201d an anti-fraud feature that helps to ensure that the person making the payment is in possession of the credit card.<\/p>\n\n

CVV is a three or four digit number printed on the front or back of the credit card.<\/p>\n\n

On Visa and MasterCard cards, the CVV is the last three digits printed on the signature panel on the back of the card, after the account number.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Shipment of the order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I pick up my purchases at Boutique Alexandra Matias Jewelry?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can pick up your purchases at the Alexandra Matias Jewelry boutique, located at Rua Castilho 59B, 1250-068 Lisbon, Portugal. To do so, simply put the Boutique\u2019s address in the delivery address or call Customer Support Services by calling +351 211 942 585 (Call to portuguese landline).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I receive my purchases in their own packaging?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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All items are carefully packed and placed in specially protected packaging for delivery.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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If I buy more than one item, can I send it to different delivery addresses?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To send your purchases to more than one delivery address, you will have to make separate purchases or contact Customer Support Services by calling +351 211 942 585 (Call to portuguese landline).<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the shipping process and delivery time?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The shipping process is free and depends on your delivery address. The estimated delivery time is between 3 to 10 working days, after payment confirmation.<\/p>\n\n

Shipping will be done with insurance included.<\/p>\n\n

Alexandra Matias Jewelry does not deliver to PO Boxes or hotels.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Return or exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Can I return or exchange my purchases?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Within 14 days after confirmation of the respective payment, you can cancel the order as long as you do not use the product and, within that period, deliver the product purchased at Alexandra Matias Jewelry\u2019s premises.<\/p>\n\n

To do this, you should contact Alexandra Matias Jewelry Customer Service to request a Return Authorization Number to place on the return.<\/p>\n\n

The cancellation of the order will only take effect if the returned products are in the same condition in which they were delivered, that is, without damage or wear of any kind.<\/p>\n\n

If the ordered products have already been shipped, Alexandra Matias Jewelry returns the amount corresponding to the price paid against the return of the products by the customer, less the amount spent on postage.<\/p>\n\n

Recorded or modified items cannot be returned or exchanged.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Create an account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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How do my favorites work?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Whenever you want, you can view, or share with your friends, the articles you like most. Simply add them to your \u201cMy Favorites\u201d list by selecting the heart symbol shown in the top right corner of the article page. You must have your account active.<\/p> \n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the advantage of creating an account?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Creating an account facilitates your shopping experience at e-Boutique Alexandra Matias Jewelry. Once registered, it will not be necessary to re-enter your personal data and checkout will be faster.<\/p>\n\n

Having an account, you can also save the pieces you like best to your \u201cMy Favorites\u201d list and share them with your family and friends.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Privacy and Cookies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Privacy and Cookies<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Alexandra Matias Jewelry is committed to protecting the privacy of its customers. We offer a secure online shopping environment and store our customers\u2019 personal data in accordance with applicable laws and regulations. For more information see our Privacy Policy.<\/p>\n\n

We use cookies to track the contents of your shopping bag and thus facilitate access the next time you enter our e-boutique. Alexandra Matias Jewelry does not use cookies for personal information.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Online shop Gifts and parts customization Order payment Shipment of the order Return or exchange Create an account Privacy and Cookies<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-15803","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQs - Alexandra Matias<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexandramatias.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Alexandra Matias\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Online shop Gifts and parts customization Order payment Shipment of the order Return or exchange Create an account Privacy and Cookies\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alexandramatias.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Alexandra Matias\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/alexandramatiasjewelry\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-21T11:15:20+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alexandramatias.com\\\/en\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/alexandramatias.com\\\/en\\\/faqs\\\/\",\"name\":\"FAQs - 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